Support and frequently asked questions
Start with the guides, then contact support with the server version and a clear description of the problem.
Where is the Machine ID?
Sign in to the server and open License in the navigation menu. Press Copy Machine ID.
Why will a video not transcode?
Confirm FFmpeg is installed and check the server log. The Commercial Edition normalises odd video dimensions before H.264 transcoding, but damaged files or unsupported streams can still fail.
Why cannot the Android app connect?
Confirm the server is running, the address and port are correct, both devices are on the same network and Windows Firewall allows the server.
Can I access the server outside my home?
Yes, but remote access must be configured securely. A VPN is the safest simple approach. Avoid forwarding an unsecured HTTP port directly to the internet.
How do I move my licence to another computer?
Send the old and new Machine ID plus the purchase email to support. A replacement licence can then be issued according to the transfer policy.
Need more help?
Email support@liveordiebaby.com and include your version, Windows edition, Machine ID and relevant log excerpt.